How Do Online Product Reviews Help Consumer Decision Making?

With the growth of online shopping on the internet, online product reviews sites are of great help in the decision making process for consumers. After all, they cannot gain physical access to a particular object one is considering to buy, such that they merely utilize the information provided for them by these sites to come up with a decision.

Online product reviews are known to be the latest emerging marketing strategy on the internet. Aside from the sites intended mainly for posting reviews about certain products, old or new, in the online market, there are also forums wherein people who have recently used the product can provide useful information for decision support on other consumers. In some cases, the feedbacks listed on the site can forecast the actual performance of the product or model upon launching on the market. After all, the pre-release marketing has been considered as one of the strongest factors that could indicate actual performance, especially with the high level of accuracy that reviewers have provided.

At its core, online product reviews sites are intended to provide product information and is geared more towards personal usage experience at the core of the review and evaluation of the product. Each aspect of the product or model is analyzed to suit each individual user’s needs and preferences. Whether users value affordability, utmost functionality, ease of use, or innovation of technology, each of these aspects are evaluated during product reviews for an idiosyncratic match. It is also a great way to promote the word-of-mouth marketing and create more buzz about a certain product.

For the reviewers, they use varying metrics to come up with a benchmark for a particular product or model. It is therefore a valid way to provide useful information for different population segments and come up with realistic feedback.

Aside from consumers, sellers also make good use of online product reviews. It allows sellers to come up with the counteractive marketing strategy to respond to the consumer reviews published on various sites online, which particularly tackle on two basic questions: when and how. The information provided on the consumer review utilizes two aspects of information regarding the product: the information attributed to the product and the information formulated by the buyer or tester of the product. The latter type of information has more weight since it expounds on the actual product performance aside from what the product claims to do or deliver.

The timing of release for consumer reviews for certain products therefore set as a strategic variable that both parties (consumers and sellers) can use to their advantage. Of course, how one person utilizes the information provided in the review is dependent on the individual preference and criteria that a consumer has created for them. Hence, one can notice the increasing amount of online product reviews currently available on the internet since they serve as a good source of information for those who want to make intelligent buying decisions. Just make sure that if you are going to utilize this information is to look at the site’s credibility to ensure that the consumer review information you got is valid.